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Privacy Policy

Lancaster BID are committed to respecting and protecting your right to privacy. We will only ever use your personal information for legitimate business use and will never share it without your permission.

This policy sets out the basis on which any personal data or provided to us, or collected from you, will be processed.

We will amend this policy as and when required.


You may provide information to us by filling in a form on our website, signing up for our email newsletter, or by contacting us via phone, email or otherwise.

The personal information you provide may include your name, address, email address and phone number. If you request services from us, this information will extend to financial details for billing.

When visiting our website, we may automatically collect information about your computer including your IP address, information about your visit, your browsing history and how you use our website.


We will rarely receive information about you from other sources. We may be given your contact details from your colleagues, or from people you know well, are acquainted with or through some other business connection. We will never buy your information from a third party for marketing purposes.


We will use personal information about you in the following ways:

  • Fulfilling your enquiry
    • To provide you with information and/or services you have requested from us, including providing you with pricing documents and/or relevant marketing material and design examples.
    • To complete any financial transaction, you are completing with us.
  • Marketing purposes
    • To provide you with any business news, updates and standard marketing materials which may be of interest.
  • Service improvements and account or project management
    • To ensure content on our site is presented to you in the safest and most effective manner, as well as factual and accurate.
    • To communicate effectively with you in the run up to and during an event, during a campaign and for client aftercare once completed.


We will never pass your details on to anyone without your prior consent. We do not work with third party marketing companies and will only ever pass your details to suppliers or consultants as part of a project which you have engaged us to work on.

We may use information from analytics programmes to help optimise our website, however your information is usually shared in a format that cannot identify you.

If we are required to pass on your personal details for legal reasons, we will do this to comply with the law and its requirements in that particular situation.


Our website uses cookies to set you apart from our other website users. This helps us make sure you have the best experience whilst browsing and allows us to keep improving our site in the future. You have the ability to adjust your cookie settings in your browser if you wish to. For more information on the cookies we use and why, please see our Cookie Policy.


You have the right to ask us not to use your personal information for marketing purposes such as email marketing transmissions. You can exercise your right to prevent this by emailing us at [email protected] and we will remove your details from our list.

Our site may on the odd occasion contain hyperlinks to other sites that are relevant to the content the link is contained within. Please note that if you follow a link to any other website, they will have their own Privacy Policy and that we do not accept any liability for these policies, or any of their content.


GDPR gives you the right to access any information we hold on you. This request is free of charge and we will stop using the information during the period of request and reply.

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